After sales support
Commissioning and maintenance of units from AEG are carried out by our highly qualified personnel who ensure – depending on the contract – an uninterrupted operation with an availability period of 4 hours even 24 hours a day. Their skill is upgraded at in-house upgrade training courses held on an annual basis, and due to their experience they can respond to any event in a proper and rapid way.
Service tasks offered:
- Commissioning
- Repairs under and beyond guarantee period
- Supporting operation under a maintenance and service contract
- 24/7 HOTLINE on-duty service
- Option of remote monitoring
- Consulting by phone, technical consultation
- Training, providing customers with information
- Field repairs and repairs at service shop
- Overhauls, refurbishment
- Battery inspection and replacement
- Full system tests, measurements, at-load tests
- Demolition of old units and systems, disposal thereof according to relevant environmental protection rules
- Recycling of outdated units and systems
- Tests
Service training:
Upon completion of installation of our units, our experts provide our customers with a training upon request. Due to it, the customer`s staff can operate UPS systems with an enhanced safety.
The training shall include the following topics:
- Describing functional principle of UPS units
- Presenting basic controls of units
- Presenting the display of units, interpreting graphs and displayed figures
- Handling the units, describing different operating modes, switching over between individual operating modes
- Presenting basic troubleshooting procedures, interpreting and acknowledging troubles
- Giving an answer to questions that may arise
Maintenance options include:
- Maintenance and service contract according to support and operation requirements of the customer
- Maintenance carried out on a monthly, quarterly and semi-annual basis
- Guaranteed time limit for field trip to start troubleshooting on the site
- Connection to the HOT-LINE on-duty system and upon request to the on-line remote monitoring system
- Keeping spare parts at stock
- Keeping permanent technical contact, providing support and upgrade training
- Consulting on system upgrade options, firmware upgrade
- Single-case maintenance